Subject to the conditions described below, when a client makes a credit card payment for services to be rendered by V and I Solutions, that payment becomes non-refundable once work is commenced by V and I Solutions on behalf of the client. If, however, the client deposits funds with V and I Solutions to cover out-of-pocket “expenses” by making a credit card payment, such deposits are refundable to the extent they remain unused when the client either cancels the contracted services or the services are fully completed. When we owe the client a return of “expenses” funds, we will mail a refund check to the client.
A refund check will be mailed to the client within 30 days of the date we become aware of the refund or within 30 days of the date the client requests the refund, whichever is sooner.
If the refund amount is for the full amount of the credit card payment, we have the option of making the refund through the credit card company as a credit to the customer’s credit card.
Questions? Please contact 1-800-731-7839 or +1 (909) 763-9319.